Why Is My Blink Camera Not Recording?

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Are you having trouble with your Blink camera not recording? Nothing can be more frustrating than relying on a security system only to find out that it has failed. Security cameras are supposed to monitor and record any suspicious activities occurring within its range, but what should you do if it suddenly stops working?

In this article, we will explore some of the common reasons why your Blink camera is not recording and what steps you can take to remedy the problem. Whether it’s due to inadequate internet connection or technical glitches, there are several potential explanations as to why your devices are not functioning properly.

You may have taken all necessary measures to protect your home, recognizing how vital video surveillance can be in improving your safety. Unfortunately, even CCTV systems like the Blink camera experience occasional issues that may cause them to malfunction or stop working entirely. However, knowing why these problems occur and how to handle them can make all the difference when it comes to ensuring the continuity of your security system.

“It’s always better to identify and resolve an issue before it escalates into something more severe.”

So let’s dive into the possible causes behind why your Blink camera is not recording and learn how to fix it.

Check Your Wi-Fi Connection

If your Blink camera is not recording, the first thing you should check is your Wi-Fi connection. Here are a few things you can do:

Ensure You Are Connected to the Right Wi-Fi Network

It’s possible that you’re trying to use your Blink camera while connected to a different Wi-Fi network than the one it’s set up on. Make sure you’re using the right network by checking your phone or tablet’s Wi-Fi settings. If necessary, switch to the correct network and try again.

Make Sure Your Wi-Fi Password Is Correct

Your Blink camera won’t be able to connect to your Wi-Fi if you’re using the wrong password. Check the password in your Blink app to make sure it matches your actual Wi-Fi password. If necessary, re-enter the correct password in the app and try again.

Check If Your Wi-Fi Signal Strength Is Strong Enough

A weak Wi-Fi signal can also cause issues with your Blink camera. Make sure your camera is within range of your router and that there aren’t any physical obstructions blocking the signal. You can also try moving your router closer to your camera or installing a Wi-Fi extender to improve the strength of the signal.

Restart Your Wi-Fi Router and Try Again

Sometimes, simply restarting your Wi-Fi router can fix connectivity issues with your Blink camera. Unplug your router for at least 30 seconds before plugging it back in and waiting for it to reboot. Then, try accessing your Blink camera again to see if the issue has been resolved.

“Wi-Fi is technology that allows electronic devices to join wireless local area networks (WLANs), which means they can exchange data without the need for wired connections. In essence, Wi-Fi is a networking technology that uses radio waves to provide wireless high-speed Internet and network connections.” -Techopedia

By following these steps, you should be able to troubleshoot issues related to your Wi-Fi connection and get your Blink camera recording again. If this doesn’t work, there may be other factors at play such as problems with your Blink app or hardware malfunction.

Ensure Your Camera is Armed

Check if your camera is in “armed” mode

The first step to figuring out why your Blink camera is not recording is to verify that it’s currently armed. If the camera isn’t armed, it won’t detect any motion or record anything.

To check whether your Blink camera is armed:

  • Open the Blink app on your smartphone and log in
  • Select the camera you want to check
  • Make sure that the Armed toggle switch at the top of the screen is green. If it’s grayed out, tap on it to enable arming

If you’ve tried this but still can’t get your camera to arm, check the battery status or try restarting the camera.

Make sure your camera’s schedule is active

If your Blink camera is still not picking up any events after verifying that it’s in ‘armed’ state, make sure to double-check its scheduling.

Blink offers three different modes for each camera:

  • Disarmed: The camera will not detect any motion and won’t send alerts
  • Schedule: You’ll be able to specify a particular time period when the camera should be armed (say, only during the night)
  • Armed: The camera will continuously monitor for movement and sound and push notifications upon detection

You can access these settings by clicking on your device’s name under the Devices tab. Under Scheduling, ensure the right period has been designated. Verify that there are no conflicts between both schedules if you have more than one Blink camera in use.

Verify that your camera’s motion detection is enabled

If after confirming the armed mode and schedule settings, you’re still struggling with a nonexistent camera recording issue, confirm if Motion Detection is active.

Blink cameras utilise infrared sensors to detect movement within their field of vision. If this feature doesn’t work, it explains why no footage can be picked up.

To verify whether the sensor-based function of motion detection is on:

  • Navigate to the device in question within the app by clicking on Devices tab from the bottom navigation bar
  • Select “Edit” under the gear icon located at the top right-hand side of the screen
  • You should see an option for ‘Motion Detection.’ The great news is that by tapping or swiping over ‘enable,’ you activate motion detection.
“With a Blink system, enabling or disabling its motion detection is very simple; navigate to the device, select edit, then flip the switch.” -Brian Anderson

If these steps haven’t resolved your problem, try deleting the device and re-installing it. Alternatively, seek assistance from Blink customer support to help further diagnose the problem.

“Blink has incredible customer service. They are always patient and willing to go through every potential solution until the problem gets solved.” -Scott Bates

Check Battery Levels

If your Blink camera is not recording, the first thing you should check is the battery level. A dead or low battery can cause a variety of issues, such as delayed alerts and missed recordings. Here are some steps to follow when checking your Blink camera’s battery level:

View battery levels in the Blink app

The easiest way to view your Blink camera’s battery level is by using the Blink app. Simply log into your account, go to the Camera Info page, and scroll down to the “Battery Life” section. You should see an estimated percentage of how much battery life is left.

Ensure batteries are properly installed

Sometimes, your Blink camera may stop recording due to improperly installed batteries. Make sure the batteries are inserted correctly and that the clips connecting the batteries are firmly secured. If the camera still doesn’t turn on, try removing and reinserting the batteries one at a time.

Replace old batteries with fresh ones

Blink cameras use two AA lithium batteries. These batteries typically last for up to two years. However, if your camera has been running for several months or more, it may be time to replace the batteries. Try replacing old batteries with fresh ones to see if this resolves the issue.

Check if your camera is using the right type of batteries

Make sure that your camera is using the correct type of batteries. The Blink XT2 camera has specific recommendations for which brand and type of AA batteries work best. Using off-brand or rechargeable batteries may cause significant nursing deficiencies. Therefore, always refer to the manufacturer’s instruction manual before purchasing replacement batteries; otherwise, they might harm your device functionality.

  • Battery brands: Energizer Ultimate Lithium (recommended), Duracell Ultra Lithium or similar.
  • Battery type: Non-rechargeable, lithium batteries only. Do not use alkaline or other battery types in your Blink camera as it will cause severe nursing problems to your device and firmware functionalities.

If you’ve completed all of the above steps and your Blink camera is still not recording, the next step is to examine why it’s showing an offline error message.

“Batteries are a significant concern when trying to avoid a camera failure. They can be drained much faster than apparent and create a risk of power failures.” -Mark Green, Security Analyst.

Check Storage Capacity

Check how much storage space you have left in the app

If your Blink camera is not recording, the first thing you need to do is check your storage capacity. Open the Blink app and navigate to the “More” tab at the bottom right corner of the screen. From there, select “Storage.” This will show you how much storage space you have left.

You should also keep in mind that Blink cameras only retain footage for a limited time, depending on your settings. For instance, if you’ve set your system to record 20-second clips every time it detects motion, these clips will be stored in the cloud for up to two hours before being overwritten by newer files.

Delete unnecessary clips to free up storage space

If you find that you don’t have enough storage space, delete some of your old recorded clips. To do this, go back to the Blink app’s “Storage” screen and tap “Delete Videos.” You can then select which videos you’d like to delete based on their date or duration.

This will free up space for new recordings and may help solve any issues you’re having with your Blink camera not recording.

Consider upgrading your cloud storage plan

If deleting old recordings doesn’t provide sufficient storage space, consider upgrading your Blink cloud storage plan. By default, Blink users receive free cloud storage for two hours of recorded video. Beyond that, they must choose from one of three paid subscription options:

  • Blink Plus: $2.99/month – provides 60 days of video storage and unlimited clip downloads
  • Blink XT2/Xtend: $9.99/month – adds extended battery life and support for outdoor/indoor use
  • Blink Premium: $19.99/month – expands storage to unlimited devices, provides priority customer support, and has advanced watch zones features

Upgrading your plan will give you additional time to review footage before it’s overwritten by newer files.

Check if your camera’s SD card is inserted correctly

If you are using an SD card with your Blink camera, make sure that it is properly inserted and recognized. Incorrectly inserted or unrecognized SD cards may cause the camera to malfunction and stop recording.

To check this, remove the SD card from your Blink camera and reinsert it. If this doesn’t help, try inserting the SD card into your computer or another device to ensure that it works properly. You can also try formatting the card from within the Blink app itself (go to “Settings” > “Advanced Settings” > “Format SD Card”).

“Keep in mind that a corrupt SD card can lead to all sorts of problems, including data loss, file corruption, and hardware issues.” -TechRadar

Try Resetting Your Camera

If you are facing an issue with your Blink camera not recording, the first and foremost step you should take is to reset it. Often resetting a device can fix any small bugs or errors that occurred due to software glitches.

Here are two ways in which you can reset your Blink camera:

Hold down the reset button for 20 seconds

You will find a small hole at the back of your Blink camera labeled “reset.” Using a pointed object like a paper clip, press and hold this reset button for about 20-30 seconds until the LED light blinks blue. This indicates that the factory reset process has begun. Wait for a few minutes until the LED on your Blink camera turns solid amber before realizing the button. Once this process is done, try reconnecting your camera and check if it’s recording correctly.

Remove and reinsert the batteries

If the above method does not work, another way to reset your camera is by removing and then reinserting its batteries. You need to open up the battery compartment and leave the batteries out for a minute or so before putting them back in. This alternative will remove all stored information; therefore, you have to add everything again: WiFi Network details, devices, etc. After adding it, give some time to connect everything together.

“Often, performing a factory reset of your device will resolve any problems that exist” –Help.Blinkforhome.com Support Page

After trying these steps, make sure that your Blink camera has synced with your device once again, before testing if it’s recording properly. If your Blink camera still isn’t functioning as expected, then you might want to consider contacting their customer support team for further assistance.

Contact Blink Support

Are you experiencing issues with your Blink camera and wondering why it isn’t recording any footage? There could be several reasons behind the problem, from simple connectivity issues to more complex device malfunctions. If you’re struggling to get your Blink camera to start working again, don’t worry! With a little bit of troubleshooting and professional assistance, you’ll be able to fix the issue in no time.

Find Blink’s support phone number in the app or on their website

If you need immediate technical assistance for your Blink camera, the best option is to contact Blink Support. You can find Blink’s support phone number either on their official website or within the Blink app itself. Simply head to the “Contact Us” section of the app or visit the support page on the website, and you’ll be presented with all the necessary details.

Blink’s customer service team is available seven days a week to answer your queries and help you resolve any problems with your device. Once you’ve located the support phone number, give them a call and explain the issue you’re facing. The representative will guide you through the troubleshooting process, suggest possible solutions, and escalate the case if needed.

Send a support request through the app or website

If you’d prefer not to speak to someone over the phone or can’t find the time to do so, another option is to send an email or web ticket to Blink Support. This method allows you to communicate your concerns at your own pace and readily attach any screenshots or evidence that might assist in resolving the matter.

To submit a support request via the Blink app or website, navigate to the Contact Us section mentioned earlier. From there, select the option to “Submit a Request.” You’ll be prompted to fill out a form detailing your name, email address, and a brief description of the problem. You can also attach any relevant screenshots or videos to help the support team diagnose the issue.

You’ll receive an automated confirmation message letting you know that your request has been received successfully. A customer service representative will then investigate the matter and reach out to you within 24-48 hours with a solution or further troubleshooting steps.

Check the Blink support center for troubleshooting guides

Before reaching out to Blink Support, consider checking their online support center for FAQs and helpful articles related to Blink camera issues. This fantastic resource provides users with comprehensive documentation on how to use various features of the camera, as well as troubleshooting tips for common problems encountered by customers.

To access these resources, navigate to the “Support” section of Blink’s website. You’ll find several categories in which topics are sorted such as camera setup, device management, connectivity, power, cameras operation and more. Browse through them using the search bar or simply go over multiple guides to find solutions to specific issues like your Camera not working properly.

If there isn’t a guide available that addresses the concern you’re experiencing, don’t hesitate to reach out to Blink’s customer service team either via phone or web ticket submission. They understand your needs better and would be able to assist being experts in diagnosing some complex issues exclusive to your environment/region that might not occur elsewhere among other reasons.

“We want our customers to have all the tools and resources they need to enjoy their smarter home security experience fully. Our online support center is designed to provide easy-to-understand guides and instructions, making it simple to troubleshoot and resolve any technical difficulties.” -Blink Home Security Team

Whether you’ve recently installed a Blink camera on your property or have had one for a while and noticed that it’s not recording properly, there are several things you can do to fix the issue. First, check whether your camera is powered on, connected to Wi-Fi or other networks and broadcasting a clear image. If none of these seem to be the problem, try resetting the device according to the manufacturer’s instructions.

If after performing basic troubleshooting steps, the issue persists, don’t hesitate to get in touch with Blink support via phone call, email or ticket request submission. Blink’s technical experts would assist over the mentioned communication platforms and help troubleshoot any technical difficulties more precisely for your environment/region.

Frequently Asked Questions

Why is my Blink camera not recording motion?

There could be several reasons why your Blink camera is not recording motion. First, make sure that the camera is properly positioned and has a clear view of the area you want to monitor. Additionally, check if the sensitivity settings are too low or if the camera’s battery is low. It’s also possible that the camera’s firmware needs to be updated or that there is a connectivity issue with your Wi-Fi network.

Why is my Blink camera offline?

If your Blink camera is offline, it’s likely due to a connectivity issue. Check if your Wi-Fi network is working properly and ensure that the camera is within range of the network. You can also try resetting the camera by unplugging it and plugging it back in. If the issue persists, you may need to contact Blink customer support for further assistance.

Why is my Blink camera recording only short clips?

If your Blink camera is only recording short clips, it may be due to the camera’s settings. Check if the clip length is set to a specific duration and adjust it accordingly. Additionally, make sure that the camera is detecting motion properly and that the sensitivity settings are adjusted correctly. If the issue persists, try resetting the camera or contacting Blink customer support for further assistance.

Why is my Blink camera not detecting motion at night?

If your Blink camera is not detecting motion at night, it may be due to insufficient lighting. Check if there is enough light in the area you want to monitor and consider adding additional lighting if necessary. Additionally, ensure that the camera’s sensitivity settings are adjusted properly and that the camera is positioned correctly. If the issue persists, try resetting the camera or contacting Blink customer support for further assistance.

Why is my Blink camera not recording sound?

If your Blink camera is not recording sound, it may be due to the camera’s settings. Check if the microphone is enabled and that the volume is turned up. Additionally, ensure that the camera’s firmware is up to date and that there are no connectivity issues with your Wi-Fi network. If the issue persists, try resetting the camera or contacting Blink customer support for further assistance.

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