If you own a Ring camera and are facing issues with it, resetting the device might be your best solution. Whether it’s because of connectivity errors or other problems, knowing how to reset your Ring camera can save you from frustration and inconvenience.
When you reset your Ring camera, you’ll be restoring it to its initial settings, thereby resolving software glitches that might have developed over time. This simple process will give you a clean slate to start afresh with your security camera.
In this article, we’ll walk you through the basic steps needed to reset the device and get it back to working order in no time. Before attempting to reset, you should ensure that all necessary preparations are in place and that you follow the instructions precisely for optimum results.
We understand that seeking solutions for technical difficulties can be overwhelming. However, resetting your Ring camera doesn’t have to be challenging – so long as you have the right information at hand. By reading further, you’ll learn everything you need to know about resetting your Ring camera effortlessly.
“Technology does not run an enterprise; relationships do.” – Patricia Fripp
When done correctly, resetting your Ring camera is an easy way to troubleshoot problems and maintain optimal functionality out of your device. It’s more comfortable than you think! Let’s get started!
Easy Steps To Reset Your Ring Camera
Step 1: Power Off Your Ring Camera
The first step to reset your Ring camera is to power it off. You can do this by unplugging the device from the power source or removing its battery if it’s a battery-powered camera.
Ensure that the camera screen turns off and there are no LED lights on before proceeding to the next step. This will ensure that you do not damage the camera while resetting it.
Step 2: Press and Hold the Reset Button
Once you have powered off your Ring camera, locate the reset button at the back of the device. The reset button is usually a small button that requires a pin or paperclip to press it down.
Press and hold the reset button for about 15 seconds until the LED light in front of the camera flashes. Once the flashing stops, release the reset button and proceed to the third step.
Step 3: Reconnect Your Ring Camera to Wi-Fi
After completing the second step, your Ring camera has been reverted to its factory settings and cannot connect to the internet anymore. However, you need to reconnect it to Wi-Fi so that you can access its features again.
To do this, navigate to the “settings” menu on your Ring mobile app and select the “set up a new device” option. Follow the prompts on the app to connect the camera to your home Wi-Fi network.
Step 4: Set Up Your Ring Camera Again
After completing the third step successfully, your Ring camera should be connected to your home Wi-Fi network and ready to use. However, you may need to set up some features such as motion detection and alerts to your preferences.
Go back to the “settings” menu on your Ring app, select your camera, and adjust the settings as desired. You can also add other users to your device or share it with family members or neighbors if necessary.
“Resetting a Ring camera to its factory settings erases all data on the device, and you need to set up the device again.” -Ring Support
Congratulations! You have successfully reset your Ring camera. These easy steps can be followed by anyone at home, whether they are tech-savvy or not. If you encounter any problems while resetting or setting up your device, reach out to Ring support for further assistance.
Why Do You Need To Reset Your Ring Camera?
To Resolve Technical Issues
If you are facing technical issues with your Ring Camera, resetting it can be a good solution. There can be several reasons why your camera may not be working properly such as connectivity issues or firmware bugs. Resetting the camera will help to eradicate most of these issues and restore the device to its original settings.
You may notice that your Ring Camera is not recording events or sending notifications. Sometimes, it could be due to an issue in the firmware. A reset will erase all data on the device, including any existing firmware problems, allowing you to update it and troubleshoot the issue swiftly.
“If your Ring Camera is acting up, try resetting it first before contacting customer support.” -Ring Support Team
Other technical issues related to storage, power supply, or network connectivity can also be fixed through resetting. However, make sure you have tried other troubleshooting options before you perform a factory reset since this will erase all data from your device.
To Change Wi-Fi Networks
Another reason why you might need to reset your Ring Camera is if you want to change your Wi-Fi network connection. If you recently switched routers or updated your Wi-Fi password, the camera will no longer connect to the new network. Therefore, you’ll need to reset your device so that it forgets the previous network settings and creates a new Wi-Fi connection profile.
The process of changing networks varies depending on what kind of Ring model you have. However, generally, you should set up the device again by following the setup wizard instructions after performing the hard reset. This means re-syncing it with the app and scanning for available Wi-Fi networks to set up a new wireless connection.
In some cases, you can perform this setup through the Ring app on your smartphone while being connected to the same Wi-Fi network as the Ring device.
“Changing the Wi-Fi network for your Ring devices is easy if done correctly. Just make sure that you reset them before starting their reconfiguration process.” -Ring Blog
If none of the above steps work or you encounter any other issues, it’s always best to contact Ring Camera support team for help.
Backup and Resetting Your Data
The first step in resetting your Ring Camera is usually backing up all the existing data. This includes photos, videos, configuration settings, and notifications stored in the app. It’s important to note that once you erase this information, you cannot retrieve it back easily.
The following are some common steps for resetting most Ring Camera models:
- Find the black ring button at the bottom of your camera.
- Push and hold it until the LED light turns off and on again.
- You’ll hear a chime from your device, which tells you that it has been reset successfully.
- Your device will now join the setup mode scan for available Wi-Fi networks. Follow the instructions to set it up with your desired network credentials.
Resetting your Ring Camera could serve many purposes – from fixing technical bugs to changing the wireless connection details. Always backup data prior to performing a factory reset. Also, check whether there are alternative troubleshooting steps available before using the hard reset option.
How To Troubleshoot Common Ring Camera Issues?
Camera Not Connecting to Wi-Fi
If your Ring camera is not connecting to the internet, there are some troubleshooting steps you can undertake before resetting it.
- Make sure you have entered your Wi-Fi login credentials correctly and that it is within range of your router. This should fix most connection issues.
- If your camera is still having trouble connecting, try restarting both your router and broadband modem. Sometimes a simple reboot can solve connectivity issues.
- Another possible cause is poor Wi-Fi signal strength. Your camera must be close enough to your router or within range of your Wi-Fi network extender. Try moving your router closer to the camera or purchasing an extender if you don’t already have one.
- If all else fails, try resetting your router to factory default settings.
If your problem persists after trying all the aforementioned solutions, you may need to reset your Ring camera.
Camera Not Recording Footage
An unresponsive camera won’t record any footage rendering it ineffective during crucial moments. Here’s a step-by-step guide on how to troubleshoot common ring camera issues:
- The first thing to check is if the device has been plugged in properly and left for charging all night. An insufficient battery charge could result in limited recording capability. Ensure that the electrical outlet works fine and also check whether power supply ports are grimy and complicated which might prevent proper current flow.
- If the camera status appears as offline, make sure all connections between the device and phone app(Ring) are intact. An unstable internet connection would mean that the live feed doesn’t load up fast enough, soon to result a performance blip.
- Hardware failures could lead to recording problems in your device. In such cases, it is better to get the camera replaced from authorized retailers or plan a repair request with Ring customer support.
The company mentions that some common reasons for an unresponsive camera may include incorrect installation, faulty Wi-Fi signal and power supply, an up-to-date Ring app version, and router location issues. “However, we’ve also found bugs appearing on Rind Indoor cameras whereby they stop detecting motion activities resulting in frozen video feeds and therefore no notification was sent,” says Albin Hearn, expert reviewer at Security.org.
What Are The Different Types Of Ring Cameras And How To Reset Them?
Ring cameras are one of the most popular security systems available in the market today. They come equipped with advanced features that ensure maximum safety and protection for your home or office. However, like any other electronic device, they can experience issues from time to time. So, if you’re wondering how to reset a Ring camera, then keep reading.
Ring Video Doorbell
The Ring Video Doorbell is an excellent tool for ensuring complete surveillance and security around your home. It has different models such as Ring Doorbell 1, 2, 3, and Pro. If you face any issue with these doorbells, you can try resetting it. Here’s how:
- Press and hold the setup button for about 20 seconds.
- Your Ring Doorbell will automatically restart itself after this process.
- Connect the camera to your Wi-Fi network by following the instructions on your phone through the “Ring” app.
“The video quality is very good, wide angle lens means we can see everything we need to.” – Techradar.com
Ring Stick-Up Cam
The Ring Stick-Up cam is another versatile product from Ring. This indoor/outdoor camera provides high-quality images throughout its coverage area. Follow these steps to reset your camera:
- Hold down the setup button for about 15-20 seconds.
- The light on the front should begin flashing after approximately 5 seconds indicating that the factory reset is successful.
- Reconnect the camera to your Wi-Fi network and follow the simple setup process after the reboot.
“The Ring Stick Up Cam is a versatile smart security camera that can be used indoors or out.” – trustedreviews.com
Ring Floodlight Cam
The Ring Floodlight cam is designed to flood your property with light and capture high-quality HD footage when motion is detected. If you face any issues like device not responding, motion detection problems, etc., it may be necessary to reset the camera to factory settings.
- Press and hold the setup button for at least 30 seconds.
- You will see all LED lights on the bottom of the unit flash simultaneously once they stop flashing keep holding for another few seconds.
- Around 15-20 seconds later, the top LED will begin flashing white,which indicates that the camera has successfully rebooted.
- The camera should automatically reconnect to Wi-Fi network within minutes after a power cycle.
“If you really want some serious perimeter protection, the Ring Floodlight Camera would be one of the best bets.” – Gadget Review
Ring Spotlight Cam
If you are looking for a security solution for your home without having to deal with complex installations, then The Ring Spotlight Cam could be an excellent choice for you. Its compact design allows installation almost anywhere around your compound. If you need to reset it, follow these steps:
- Press and hold down the black button (Located above the power cable) for about 20 seconds.
- The front light will flash a couple of times indicating you have begun the resetting procedure.
- After completing this process, go through the simple “set-up” again using the app.
“The Ring Spotlight provides a top-notch lighting performance, and with both temperature and motion sensors embedded inside, rest assured that you’ll be kept safe from any unwanted intruder.” – Techaeris
Resetting your Ring security camera is simple. All models have pretty much the same procedure, and by following this guide, It shouldn’t take more than 5 minutes to get things back up and running. Remember to reconnect it to your Wi-Fi network and always follow the instructions on your phone using the “Ring” app.
How To Backup And Restore Your Ring Camera Settings?
Backing Up Your Ring Camera Settings
If your Ring camera settings get changed or you need to replace the device, resetting it may be necessary. It can be a hassle to restore all of your preferences manually if this happens. Luckily, backing up your Ring camera settings is easy. Here’s how to do it:
- Open the Ring app on your smartphone or tablet.
- Select “Devices” from the bottom menu bar and choose the Ring camera that you want to backup.
- Tap the Gear icon on the top right corner of the screen.
- Select “Device Settings” at the bottom of the list that appears.
- Scroll down until you see “Export Device Configuration”. Tap on that button.
- Your phone will save an XML file which contains all the current settings for the device. Save this file to your preferred location such as Google Drive or Dropbox.
You’ve now backed up your Ring camera settings! Remember to save the XML file somewhere safe so you can retrieve it easily when needed.
Restoring Your Ring Camera Settings
If you have a new Ring camera or had to reset your existing one, restoring the saved configurations is simple. Follow these steps to restore your customized Ring camera settings:
- First, set up the new/replaced Ring camera by logging into the Ring app and connecting it to Wi-Fi.
- Navigate to the section where you previously backed up the configuration.
- Download the saved XML file and locate it in your phone storage.
- Return to the newly installed device’s setting page in the app, navigate to “Import Device Configuration” option located below the Export Device Configuration option.
- Select “Choose File” to upload the backed up settings file onto your phone.
- Find and choose the XML configuration file you saved earlier.
- Click the Import button on the top right corner of your screen.
Your Ring camera device will now be restored with all previously stored settings applied.
“Most of the time, soft reset is enough to bring back the device into a normal working state. But in cases when that is not possible or didn’t resolve the issue, factory reset is recommended.” -TechWhoop
Regular backups of your Ring camera configurations can save you both time and headaches if anything goes wrong. In some extreme cases where troubleshooting doesn’t fix the issue, resetting your device using the instructions above could help provide a solution.
What To Do If You Cannot Reset Your Ring Camera?
If you are facing difficulties resetting your Ring camera, do not worry as there are various alternative methods available to reset the camera. Here we have provided some troubleshooting tips for those users who are unable to reset their cameras with a simple push of a button.
Contact Ring Support
If the standard reset method does not work for your Ring device, reaching out for support may be the best option for you. The team at Ring can help guide you through the process and offer additional advice if necessary. Before contacting them, make sure that your app is up-to-date and the device is connected properly. You may need to provide information such as account details and serial numbers to verify your identity.
“Our primary goal has always been to keep our customers happy by providing them quick assistance whenever needed.” – Ring Customer Service Team
You can reach out to the support team via email or phone number, which can easily be found on the Ring website. The representatives are available 24/7, so you don’t have to wait long to get a response. They will troubleshoot any issues associated with your device carefully until they find a solution.
Try Alternative Reset Methods
If you cannot reset your Ring camera using the physical button, try hard reset method. A hard reset means holding the setup button down for twenty seconds continuously. In most cases, this should clear all settings and restore the device back to its factory setting. This method applies to both indoor and outdoor models. However, ensure that the device is within range of the Wi-Fi network before proceeding with the reset.
An alternative approach that still involves pushing a button but uses different steps is resetting it from your app. Here’s how:
- From the Ring app, log in to your account
- Select your camera and tap on “Device Settings” option followed by “General Settings”
- Scroll down until you find Advanced Options and select Reset this Device.
If neither of these methods mentioned above work for you, try power-cycling your device instead. Simply unplug the Ring Camera from its power source, wait 10 seconds, then plug it back in again. Allow a few moments for the booting process to complete as well as reconnection into Ring central servers before attempting another reset attempt. This method could be helpful if there were any temporary issues with your device’s connection or configuration settings that can resolve once you start the device afresh.
“A hard reset or factory reset erases all data from Ring devices such as cameras, alarms, and video doorbells. It is an effective way to restore privacy when selling a used device.” – Ring Faculty Experts
We hope that one of these troubleshooting suggestions provided helps you reset your Ring Camera successfully. If nothing seems to work, reach out to the Ring support team. Their expert assistance will surely help solve your problem.
Frequently Asked Questions
How do I reset my Ring camera?
To reset your Ring camera, first press and hold down the black button on the back of the device for at least 15 seconds. Then release the button and wait for the camera to reboot. Your Ring camera should now be reset to its default settings.
What should I do if my Ring camera isn’t working?
If your Ring camera isn’t working, try resetting it first. If that doesn’t work, make sure it is connected to Wi-Fi and has a strong signal. You can also try power cycling the camera by unplugging it and plugging it back in. If none of these solutions work, contact Ring customer support for further assistance.
Can I reset my Ring camera remotely?
No, you cannot reset your Ring camera remotely. To reset your Ring camera, you must physically press and hold down the black button on the back of the device for at least 15 seconds.
What is the difference between a soft reset and a hard reset for my Ring camera?
A soft reset for your Ring camera is when you simply power cycle the device by unplugging it and plugging it back in. A hard reset, on the other hand, is when you press and hold down the black button on the back of the device for at least 15 seconds to reset it to its default settings.
Will resetting my Ring camera erase all of my recordings?
No, resetting your Ring camera will not erase all of your recordings. However, if you want to delete your recordings, you can do so through the Ring app or by logging into your Ring account on a computer.