If you’re someone who uses a Wyze camera to keep an eye on your home, office or business establishment, then it can be quite frustrating when it suddenly goes offline. In today’s world where security is everything, having an offline camera can become a major concern for anyone.
There could be several reasons why your Wyze camera may have gone offline; however, the good news is that most of these are fairly easy to fix and can get you back up and running in no time at all. But what exactly can you do when your Wyze camera stops working?
The answer lies in identifying the potential causes of the fault, taking some necessary steps to troubleshoot the problem, and carrying out effective fixes based on what works best for you.”
This blog post will walk you through some possible reasons behind your offline Wyze camera and outline some simple troubleshooting tips you can try to help bring your camera back online quickly and easily.
Don’t let the inconvenience of a disconnected Wyze camera leave you feeling vulnerable – follow our guide and take control of getting your camera back online!
Check Your Internet Connection
If you are having trouble with your Wyze camera going offline, the first thing you should check is your internet connection. A poor internet connection can cause all sorts of issues for smart home devices.
To check your internet connection, try opening up a webpage on your computer or phone. If the page loads quickly and without any interruptions, your internet connection is probably fine. However, if the page takes a long time to load or doesn’t load at all, there may be an issue with your connection.
- Make sure your Wi-Fi router is turned on and working properly.
- Check that you are connected to the right network.
- If possible, move closer to your router in case you are too far away for the signal.
- Try resetting your modem and/or router (see next section).
Test Your Connection Speed
If you suspect that your internet connection might be the problem, it’s a good idea to test its speed. There are many free online tools available that will let you do this easily.
One such tool is Speedtest.net, which allows you to test your download and upload speeds. To use it, simply visit the website and click the “Go” button. The test will begin automatically and take about a minute to complete.
If your test results show that your connection speed is lower than what you’re paying for, consider contacting your ISP (Internet Service Provider) to see if they can help you resolve the issue.
Restart Your Modem and/or Router
If you’ve determined that your internet connection is causing problems with your Wyze camera, try restarting your modem and/or router. This can often help resolve connection issues.
To do this, simply unplug both devices from the power source and wait for about 30 seconds. Then plug them back in and give them a minute or two to start up again. Once they have restarted, check if your Wyze camera is online again.
Check for Network Interference
Sometimes, interference from other devices on your network can cause problems with your smart home devices like Wyze cameras. For example, if there are too many devices using your Wi-Fi connection at once, it could slow down the overall speed of your connection and cause issues.
If you suspect that interference might be causing your issue, consider doing the following:
- Move your Wyze camera closer to your Wi-Fi router.
- Try rearranging your other devices so that they are farther away from your Wyze camera and router.
- Consider buying a Wi-Fi extender to increase the range of your Wi-Fi signal and reduce interference.
Contact Your ISP
If none of the above solutions work to get your Wyze camera back online, you may need to contact your ISP directly. They will be able to troubleshoot any more complicated internet issues you may be experiencing.
“If your Internet still isn’t working as promised, you should contact your Internet Service Provider (ISP) and advise them of the problem.”-Federal Communications Commission (FCC)
Reset Your Wyze Camera
If your Wyze camera has gone offline for some reason and you are unable to connect to it, resetting the device may help fix the problem. Resetting your Wyze camera is a quick and easy process that can be done by following these simple steps:
Power Cycle the Camera
The first thing you should try when trying to reconnect your Wyze camera to the Wi-Fi network is to power cycle the device. To do this, simply unplug the camera from its power source and wait for 10-15 seconds before plugging it back in.
This should reboot the device and give it a fresh start, allowing it to once again communicate with its paired smartphone app and connect to the internet through the router.
Perform a Factory Reset
If power cycling the camera didn’t work, you may need to perform a factory reset. A factory reset will wipe all settings, configurations, and data stored on the device, restoring it to its default state as though it were just taken out of the box.
To perform a factory reset on your Wyze camera:
- Press and hold the Setup button located at the base of the camera for about 20 seconds.
- The status light on the device will begin flashing yellow and blue indicating that the factory reset process has started.
- Wait until the light turns solid yellow then release the Setup button to complete the process.
“When performing a factory reset on your Wyze camera, ensure that you have reconfigured the device afresh since all previous setups, including saved user information, will be deleted.” -Wyze Cam Support Team
Reconnect to Wi-Fi Network
After performing a factory reset on your Wyze camera, you will need to connect it once again to the Wi-Fi network. This process is identical to the initial setup procedure of the device.
You should start by opening the Wyze app and selecting the “Add a Device” option within the Home tab. From there on, follow the instructions and prompts on-screen until the final stage when securing the password for your Wi-Fi network and pairing it with your camera via QR code scan.
“To ensure optimal performance, always place your Wyze cameras within 30ft from your router or signal extender.” -Wyze Cam Support Team
If after following these steps your Wyze camera still isn’t working correctly or remains offline, reaching out to their support team at [email protected] may be the next best course of action.
Resetting your Wyze camera can help restore its functionality in case it goes offline, unresponsive, or unable to link up to your smartphone app. Before seeking any technical assistance, try restarting your device and perform a factory reset if necessary.
Update Your Wyze App
If you are facing issues with your Wyze camera going offline frequently, the first and easiest step to take is updating your Wyze app. Most of the time, outdated apps cause technical glitches that result in this problem.
You can update the app on both iOS and Android devices. Here’s how:
Check for App Updates
To check if there is an update available for your Wyze app, you can follow these steps:
- Go to the Google Play Store or Apple App Store.
- Search for Wyze app.
- If an update is available, click on the ‘Update’ button next to the Wyze app.
Note: Make sure your device has enough storage space to download the update.
Uninstall and Reinstall the Wyze App
If your Wyze camera continues to go offline after updating the app, then it is advisable to uninstall and reinstall the app completely. Doing so will clear out any underlying cache and data causing the issue.
Here’s how to do it:
- Long press on the Wyze app icon on your home screen or app drawer until the uninstall prompt appears.
- Click ‘Uninstall.’
- Next, go to Google Play Store or Apple App Store to download and install Wyze app again.
Note: Do not worry about losing your settings. As long as you log back into your Wyze account, all previous settings should remain the same.
Clear App Cache and Data
If the above steps did not work, deleting the cache and data of your Wyze app may be a solution. When you clear out the cache or data, you remove any temporary files or unwanted data that could be causing issues with your device.
Clearing the app data will log you out, so before you delete all the data and clear the cache, make sure to note down your login credentials.
- Go to ‘Settings’ on your Android or iOS device.
- Click on ‘Apps’ and then choose the Wyze app from the list displayed.
- Select ‘Storage & Cache’
- Next, click on the ‘Clear Storage’ or ‘Clear Data’ button.
Note: Clearing cache can enhance your system performance by deleting temporary files; it should not harm or erase your phone’s valuable memory data.
Update Your Operating System
If none of these steps works, perhaps it is time to update your operating system. A new digital infrastructure can help ensure smooth running of apps.
You also do not need to worry about losing your important data because upgrading won’t erase any personal files.
Follow these simple steps for iOS devices:
- Head over to the ‘General’ under settings.
- Tap ‘Software Update.’
- Download and install the latest update if available.
To update your Android OS, follow these steps:
- Go to ‘Settings.’
- Tab on ‘About Phone.’
- Choose ‘Software Update.’
- Create a backup of your current settings.
- Update firmware to the latest stable build.
“Technological innovation is simply an opportunity for us to reset and start over.” -Diana Rossi
Wyze camera does offer impressive features, so it’s no brainer to get frustrated with technical problems every now and then. While these steps might help you resolve your issue, sometimes there could be deeper underlying issues that only Wyze’s customer support can address.
In such cases, calling or emailing their support team and explaining the situation should be your go-to option!
Restart Your Router
Power Cycle the Router
The first step in getting your Wyze Camera back online is to restart your router. Often times, resetting the internet connection can solve many of your connectivity issues. To do this, you’ll need to power cycle the router.
- Locate the power cable at the back of the router and unplug it from the wall socket or surge protector.
- Next, wait for around 10 seconds before plugging the power cord back into the outlet.
- Lastly, switch on the router and let it reboot completely.
If done correctly, shortly after restarting the router, you’ll notice all lights flickering or turning green as a sign that the network is established again. Check whether your Wyze cameras have reconnected to the WiFi network by examining the LED light status indicator on each camera.
Reset the Router to Factory Settings
In extreme cases, restarting the router may not resolve the issue with reconnecting your Wyze Camera. In such cases, resetting your router to its original factory settings can be a good option. Before performing this operation, however, make sure you know your ISP login details (username and password) since you’ll need them to connect to the Internet afterward.
“To reset your router to its default settings: Locate the small reset button usually found among ports on the backside of the device.” -CNET
- Press the reset button using any pointed object like pins or needles.
- Hold down the button for roughly 10 seconds until all the lights start blinking in quick succession.
- Release the button once all LEDs have stopped flashing.
- Wait for the router to restart, then attempt reconnecting your Wyze cameras and examining whether or not they’ve reconnected with the internet.
Note that resetting your router will erase all personal customized settings you may have entered onto it previously. Therefore, don’t forget to jot down important details before performing a reset in case you need them later on. Once complete, you can start configuring the router’s options as desired. After doing this, try reconnecting your Wyze Camera anew staying mindful of its Wi-Fi password because incorrect passwords could cause connectivity issues.
Restarting your router may solve most of your connectivity problems when it comes to getting your Wyze Camera back online. If that does not do the trick, however, opt to restore the router to its default factory settings. Before making any significant changes, though, always get confirmation from your ISP or seek expert advice regarding optimal conditions required during setup. This way, you’ll avoid unnecessary technical hurdles or data breaches caused by improper network planning.
Check for Firmware Updates
If your Wyze camera is not online, it could be due to outdated firmware. It’s important to update your camera’s firmware regularly to ensure optimal performance and avoid connectivity issues. Follow these steps to check for firmware updates:
Check for Updates in the Wyze App
The easiest way to check for firmware updates is through the Wyze app. Here’s how:
- Open the Wyze app on your smartphone or tablet.
- Select the Wyze Camera you want to update.
- Tap on “Settings” icon (the gear-shaped button) located in the top right corner of the screen.
- Scroll down and tap on “Device Info”.
- Here, you will see an option for “Firmware Upgrade”. If there is a new firmware version available, you’ll find the upgrade button next to it.
Download and Install Firmware Updates
Once you’ve found that there is a firmware update available, follow the given simple steps below to download and install it:
- Make sure your Wyze camera has good Wi-Fi signal strength before updating its firmware.
- Ensure that your mobile device is connected to the same Wi-Fi network as your Wyze camera.
- Tap on the upgrade button beside the firmware version you wish to update to. Allow the update to be downloaded completely which may take several minutes depending on your internet speed and device hardware configuration.
- Once the firmware is downloaded, select “Start Upgrade”. Wait for several more minutes until the installation process is complete – you’ll see an indication when the process is over from the blinking yellow light changing back to a solid yellow.
- Your Wyze camera should now reboot itself and be back online once it has finished upgrading, ready to use again.
Perform a Factory Reset After Updating Firmware
If you continue to have trouble with your Wyze camera after updating the firmware or installing any new equipment, try performing a factory reset. Doing this will help clear out any issues that might have been caused by corrupted data or improper settings.
“The factory reset is a good troubleshooting step for networking issues when you can’t get your device to join your hub’s network,” says Nest Support. “If your device isn’t working properly, you can try resetting it. A factory reset erases all data from the device.”
Here are the steps to perform a factory reset:
- Locate the reset button on the bottom of your Wyze camera.
- Press and hold down the reset button using something like a paperclip or needle until the status light flashes yellow/red.
- Once you see the flashing indicator light, release the button and wait for your camera to reboot normally.-This may take several minutes so don’t press any other buttons accidentally during this process.
- After successfully completing a factory reset, simply reconnect Wyze Camera to set up and configure your connected devices afresh as required with the latest updated firmware installed within your device for enhanced security purposes.
If these steps do not get your Wyze camera back online, contact Wyze Support for further assistance as your device could be facing undefined technical challenges requiring advanced expertise.
Contact Wyze Support
Experiencing issues when setting up your Wyze camera can be frustrating, especially if the camera goes offline. Fortunately, Wyze provides several ways to get support and resolve these issues quickly. Below are some tips on how to contact Wyze support to help you troubleshoot problems and reconnect your Wyze camera.
Submit a Support Ticket on the Wyze Website
If you need help with your Wyze camera, the first line of contact is submitting a support ticket. The process is easy; just go to the Wyze website, click “Support,” then “Submit a Request.” Choose “Wyze Cam” as the product type and fill in the form with your information, such as name, email address, phone number, and order number (if applicable). Include a detailed description of the issue or problem that you are experiencing so that customer service representatives can understand everything well enough to provide useful feedback. Once you hit submit, you should hear back from support within 24-48 hours.
Alternatively, you can try browsing Wyze’s extensive knowledge base, which includes more than two hundred articles covering installation setup, technical troubleshooting, settings functions, and upgrade firmware for all Wyze devices, including security cameras, robot vacuums, smart plugs, and bulbs. You may also find answers to common questions by checking out Wyze’s community forum, where you’ll see an active user base sharing their experiences and helping each other out.
Contact Wyze Support by Phone
If you have trouble accessing the internet or prefer having a direct conversation with someone, calling Wyze support is another option. Customer service is available Monday through Friday from 5 am to 6 pm Pacific Time and Saturday from 8 am – 4 pm Pacific Time at 1-(206)-339-9646.
Bear in mind that phone wait times and the availability of support may vary depending on the day and time you call. Preparing notes to jot down your issues before calling can help save time while addressing concerns with a customer service agent, so make sure to have any necessary information available before making the call.
Engage with Wyze Support on Social Media
You could also reach out to Wyze Support through social media accounts like Twitter or Facebook. However, this option should be used only for non-emergency situations since you might not receive immediate assistance because representatives will first need to verify security protocol and validate account data before discussing camera-related matters. For feature announcements, community events and live stream/video reviews on new products follow Wyze Labs on their Instagram account
If you choose to try this route, just find the official Wyze Labs page on your preferred platform (Twitter @WyzeCam, imstagram @wyze/), leave a comment explaining your issue concisely, and wait to hear back from a representative. They aim to respond to queries within two hours during office hours. This approach is helpful when trying to resolve simple issues quickly, especially if you don’t want to go through submitting a ticket or waiting for extended periods on hold for phone help.
- To sum up, if you’re struggling with setting up and keeping cameras connected to your Wyze Cams, here are three ways to get in touch with Customer Service:
- ●Submit a request directly via the website contact form at “Support”
- ●Call them at 1-(206)-339-9646
- ●Reach out to them through social media platforms such as Twitter or Instagram.
“If you’re still getting no connection, check out your router settings and the way you are connecting” –Matt Burns
By using one or all of these contact options, Wyze support will work diligently to help troubleshoot your Wyze camera problems so that you can get back on track. Their goal is to ensure everyone has the best hardware experience with their products.
Frequently Asked Questions
Why did my Wyze camera go offline?
There are several reasons why your Wyze camera may have gone offline. It could be due to poor Wi-Fi signal, a power outage, or a problem with the camera’s firmware. It’s important to identify the cause so that you can take the necessary steps to fix it.
How do I troubleshoot connectivity issues with my Wyze camera?
If you’re experiencing connectivity issues with your Wyze camera, try moving it closer to your Wi-Fi router, resetting your router, and checking for firmware updates. You can also try resetting your camera and reconfiguring it with the Wyze app. If the issue persists, contact Wyze customer support for further assistance.
What should I do if my Wyze camera remains offline after trying all troubleshooting methods?
If your Wyze camera remains offline after trying all troubleshooting methods, contact Wyze customer support for further assistance. They may be able to help you identify the issue and find a solution to get your camera back online.